Google Review Management

One done-for-you service that collects reviews, replies to every one, and gives you actionable insights. You don't lift a finger.

Review Collection

Get more reviews without lifting a finger

We integrate with your POS or booking system and automatically send branded review requests to your customers after their visit. Requests are well-timed, personalised, and never spammy. If a customer doesn’t respond, we send one gentle reminder — that’s it.

What you get

  • Automated review requests after every visit
  • Branded emails that look like they came from you
  • Smart timing — sent at the right moment, not too soon or too late
  • One gentle reminder, never more

Review Replies

Every review gets a professional, thoughtful reply

We reply to every Google review your business receives — positive or negative. Each reply is written by a real person, tailored to what the reviewer said, and posted within 24 hours. For negative reviews, we send you a draft for approval before posting.

What you get

  • All reviews replied to within 24 hours
  • Written by real people, not templates or bots
  • Negative reviews handled with care and professionalism
  • Draft approval for sensitive responses

Analytics & Insights

Understand what your customers really think

Every month you receive a clear report in your inbox covering your rating trends, sentiment breakdown, what customers love, what needs work, how you compare to local competitors, and specific suggestions for improving your customer experience.

What you get

  • Monthly report delivered to your inbox
  • Sentiment analysis of all reviews
  • Competitor comparison in your area
  • Actionable suggestions for improvement

Negative Review Alerts

Respond to bad reviews before they do damage

When a negative review comes in, you get an immediate notification. We draft a professional response that acknowledges the issue and shows you care. You approve it, we post it — usually within hours, not days.

What you get

  • Instant alerts for negative reviews
  • Pre-drafted professional responses
  • Fast turnaround to minimise damage
  • You always have final approval

Multi-Platform Monitoring

Every platform, one dashboard

We don’t just watch Google. We monitor reviews across Yelp, TripAdvisor, Facebook, and industry-specific platforms — all in one place. You get a single view of your entire online reputation, no matter where customers leave feedback.

What you get

  • Google, Yelp, TripAdvisor, and Facebook monitored
  • Industry-specific platforms included
  • Single dashboard for all reviews
  • Unified reply management across platforms

AI-Powered Insights

Actionable intelligence from every review

Our AI analyses every review to spot trends, recurring complaints, and opportunities. Instead of just showing you data, we surface specific suggestions you can act on — from menu changes to staff training to service improvements.

What you get

  • Automatic trend detection across all reviews
  • Recurring complaint identification
  • Opportunity spotting for growth
  • Actionable suggestions, not just data

Who is this for?

Any local business that wants more Google reviews, professional replies, and real insights into what customers think. Our clients include:

Restaurants & cafes
Dental & medical practices
Auto repair & trades
Retail stores
Salons & spas
Professional services
Fitness & wellness
Any local business that relies on Google reviews

Ready to take control of your Google reputation?

Book a free 15-minute call. We'll show you exactly what we'd do for your business — no pressure, no commitments.

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